Is the Child Support Office open? How can I get services?
To protect the health of our customers in response to COVID-19, the Office of The Attorney General Child Support Services Division (CSSD) will be closed for Walk-In Services from March 17, 2020 until the District of Columbia Government resumes its normal business operations. For your convenience we have greatly expanded our services provided via the Customer Service Line at (202) 442-9900, during normal business hours (8:15 am-4:45 pm Monday-Friday) and/or our 24/7 customer service email [email protected] so that we can discuss your child support needs in greater detail.
I need help securing support. Can Child Support Services help me?
Yes, however, we currently do not provide walk-in service and some services may be suspended or delayed. We appreciate your patience during this time as we work through moving your case forward.
I am a Custodial Parent/Non-Custodial Parent and just lost my job. Can I get my support modified (up or down)?
Yes, in some cases. Please note, if your order is less than 3 years old, we may not be able to proceed until the change in income has lasted for 3 months and is expected to last for another 3 months. Additionally, any change to your child support order must be ordered by the court. Please note that DC Superior Court is closed for non-emergency proceedings until further notice. If you would like more information on DC Superior Court’s operation and COVID-19 plan please visit their website https://www.dccourts.gov. You may also visit https://oag.dc.gov; click on coronavirus-information-page for additional information. Please contact us for further assistance at via telephone at (202) 442-9900, during normal business hours (8:15 am-4:45 pm Monday-Friday) and/or our 24/7 customer service email [email protected].
I have a court hearing scheduled but the courts are closed. What happens next?
The DC Superior Court has suspended several of its usual activities for the next several weeks including child support hearings in response to COVID-19 until at least May 15, 2020 (last update). Notices of rescheduled hearing dates will be mailed out from DC Superior Court. Please visit the DC Superior Court website at https://www.dccourts.gov. You may also visit https://oag.dc.gov; click on coronavirus-information-page for additional information on this matter.
I have a letter from the IRS stating my tax refund has been taken. What does this mean?
You received Pre- Offset Notice from Child Support Services Division. This letter provided you with directions on how to submit your objection. However, if you do not agree with the tax intercept, you still have time to file an objection with the Office of Administrative Hearings (OAH). The contact number for the Office of Administrative Hearings is (202) 442-9094. They are currently limited to services as well, however, you can also file online at https://oah.dc.gov. To ensure that CSSD responds to your case appropriately, you will need to provide notice to CSSD within 3-5 business days of your filing. You should file this objection as soon as possible. If you do not in most instances your payment will be released in the next 30 days and applied to your arrears. If you need your case handled immediately, please indicate this in your objection to OAH and when you contact CSSD.
Economic Impact Payment-Stimulus
I owe delinquent debt. Will my economic impact payment be offset?
Only if the debt owed is child support debt. The economic impact payments can be offset through the Treasury Offset Program (TOP) only to collect delinquent child support obligations that have been referred by the state to TOP. You can call the Treasury Offset Program Interactive Voice Response (IVR) system at 800-304-3107 for more information.
I do not know if I have a delinquent child support debt.
You may contact the our Customer Service Line at (202) 442-9900 or [email protected] for specific information regarding your case.
I have children, do I qualify for an economic impact payment, and how much will I receive?
For information regarding any economic impact payment (stimulus) you may receive, please contact the IRS www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know for more details.
How much of my economic impact payment can be offset to satisfy my delinquent child support debt?
It depends. Please contact us at (202) 442-9900 or [email protected] for specific information regarding your case.
I do not think my economic impact payment (stimulus) should not have been offset?
You may dispute the offset of your economic impact payment (stimulus) if you do not believe that you owe past-due child support. We are happy to discuss your payment history when you contact us. You may also file an objection with the Office of Administrative Hearings (OAH). The contact number for the Office of Administrative Hearings is (202) 442-9094. They are currently limited to services as well, however, you can file online at https://oah.dc.gov. To ensure that CSSD response to your case appropriately, you will need to provide notice to CSSD within 3-5 business days of your filing. If you need your case handled immediately, please indicate this in your objection to OAH and when you contact CSSD.
When will the economic impact payment (stimulus) be applied to my child support account and payment released to the parent who receives support?
The disbursement for the economic impact payment will be determined on a case by case basis. In general, if no objection is filed with OAH or by an injured spouse, the payment will be released in 30 days. Please call the CSSD Customer service line at (202) 442-9900 for assistance.
My stimulus/ tax money was intercepted but I do not owe child support, my spouse does. What can I do?
If you are receiving your economic impact payment (stimulus) jointly with your spouse and only the spouse owes the child support debt, you can file an injured spouse form with the IRS. Please visit the IRS website at https://www.irs.gov/forms-pubs/about-form-8379 to file your claim.
You can also choose to waive your right to file an injured spouse claim by completing a Request to Release IRS Joint Tax Refund. By completing this form and mailing it to CSSD, the amount of the economic impact payment (stimulus) can be applied to your spouse’s child support debt Please contact the CSSD Customer Service at (202) 442-9900.
If the parent who owes support files a joint tax return with his/her spouse, it may take up to six (6) months for the payment to be applied and distributed to the parent who receives support. This allows the spouse of a parent responsible for support to appeal as an injured spouse as described above.
What if I have additional questions about the economic impact payments (stimulus)? Am I eligible? What if I don’t file a tax return? How will I get the payment?
These questions, and others, can be answered by visiting the IRS website at www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know.
Passport and Driver's License Revocation
My passport was revoked. How do I get a release for my Passport?
Your passport will only be released if there is a qualifying life or death emergency. This is due to public health measures in response to COVID-19, the OCSE Passport Denial team and the Department of State are only accepting passport denial release letters for life-or-death emergencies until further notice.
The Department of State classifies life-or-death emergencies as serious illnesses, injuries, or deaths in an applicant’s immediate family (e.g., parent, spouse, sibling, aunt, uncle, etc.) that requires them to travel outside of the United States within 72 hours (3 days). The applicant must provide:
- A passport application with supporting documents
- Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be translated or in English.
- Proof of international travel (e.g., reservation, ticket, itinerary) specific to the emergency
Please visit https://travel.state.gov/content/travel/en/traveladvisories/ea/passport-covid-19.html for more information including passport agency and embassy closures, appointment scheduling, and application processing timeframes.
My driver’s license and/or registration was previously suspended. Can CSSD provide me with a compliance letter? Is the Department of Motor Vehicles (DMV) open to reinstate it?
CSSD has stopped all new referrals to the DMV for license/registration suspension due to COVID-19.
If your license was previously suspended for delinquent child support debt, CSSD will provide a compliance letter in certain circumstances. Unfortunately, the DMV may not have the capacity to reinstate previously suspended licenses and / or registrations until they reopen at full capacity. You may visit the DMV website for more information https://dmv.dc.gov/.