CSSD has two tools that allow customers to obtain information about their case(s) without needing to speak to a CSSD customer service representative. Both tools provide such information as recent payments, order amounts, recent case activity, arrears owed, and parentage establishment and are available 24 hours a day, 7 days a week. Customers who still have questions may contact CSSD customer support personnel during normal business hours.
The tools require customers to have a PIN number, which are assigned when a case is opened. See instructions below to request a PIN number.
Online Case Lookup (OCL)
The OCL application is accessible from any computer with access to the internet. Customers are required to register before they can use the application. Once a customer registers to use the tool, he or she may log in to get current information about his or her case. OCL users may also submit requests for things like address changes, payment history, and PIN number.
Interactive Voice Response (IVR)
The IVR is a telephone system that allows customers to dial in and listen to information about their case(s). Customers access the IVR by dialing CSSD’s main customer service number, (202) 442-9900.