The Child Support Services Division (CSSD) performs all legal and programmatic functions associated with the District government's child support program. This Division provides services to assist District families by establishing paternity, locating absent parents, establishing child and medical support orders, reviewing and modifying child support orders, and enforcing delinquent child support orders. In addition, the Child Support Services Division recoups Temporary Assistance for Needy Family payments, Title IV-D foster care payments, and Medicaid payments.

In addition to providing services indicated above, CSSD develops policies that are compliant with federal and District statutes, regulations, case law and court rules. These policies guide CSSD in the delivery of services. This Online Policy Manual contains modified policies of various child support functions.

Categories

The modified policies are organized by categories. You may select the hyperlinked category name to reveal a list of policies.

The policy categories are as follows:

Intake and Paternity Establishment - This section contains policies on initial case processing and paternity establishment.

Enforcement and Medical Support - This section contains policies on various administrative enforcement tools, such as driver's license revocation and health insurance procedures.

Customer Service - This section contains policies related to customer service.

Collections and Disbursement - This section contains policies related to fee collections, debits cards and direct deposit, audits, and payment histories.

Locate - This section contains policies that address the structure and function of the Locate Unit.

Interstate - This section contains policies relating to the treatment of the paternity and support cases where one parent lives in the District of Columbia and the other parent lives in another state. 

Wage Withholding - This section contains policies related to the process by which income is garnished from the non-custodial parent's pay.

Legal - This section contains policies that address the services provided by the Legal Services Section.

Community Outreach - This section contains policies that are related to various CSSD programs such as the Fathering Court and outreach to the DC Jail.

Miscellaneous - This section contains other miscellaneous policies.

Need help? Use the FIND function.

If you are experiencing difficulty locating a particular policy, you may use the FIND function to search by keyword. You may access the FIND function by clicking on the "CTRL" and "F" keys on your keyboard  at the same time. The "FIND" box will appear for you to type in a keyword.

Contact Information

The Policy, Outreach and Training Section is the unit within CSSD that is responsible for drafting policies for the Division. If you have additional questions about the policy manual, please contact (202) 724-2131 and ask to speak with the Policy Section Chief.