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Child Support Services Division



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Wage Withholding Orders

CSSD is required to issue an Order/Notice to Withhold in every case where there is an order and CSSD knows the non-custodial parent’s employer. It must be served on the employer along with any modifications within two (2) days of the date the support order was entered; or when the non-custodial parent changes employment and the new employer’s address is known; or, if applicable, when the non-custodial parent is located.  Employers are required by law to follow these instructions to implement wage withholding orders from child support agencies.  More information about wage withholding is available to employers.

Making Payments

Employers may submit child support payments electronically  through the CSSD secure website.  Employers may consult the User Guide for Electronic Child Support Payments for information on the formats and procedures for sending payments electronically.

Employers can also send child support payments through the mail as follows:

  • Money orders or checks must be made payable to “District of Columbia (DC) Child Support Clearinghouse”
  • Write clearly or print
  • Put the employee’s name, case number, and Social Security Number on each money order or check

Employers should mail payments to:
         DC Child Support Clearinghouse
         PO Box 37868
         Washington, DC 20013-7868

National Medical Support Notice (NMSN)

As of October 1 2001, American states began using the National Medical Support Notice (NMSN). The NMSN is a standardized federal form that all state IV-D child support agencies must use in meeting medical support requirements. The form was developed with input from employer groups and health plan administrators. Of additional interest to employers, the NMSN complies with section 609 (a)(3) and (4) of ERISA, which pertains to informational requirements and restrictions against requiring new types or forms of benefits. Employers need to know what to do when they receive a NMSN

DC New Hire Reporting

The Personal Responsibility and Work Opportunity Reconciliation Act requires all employers to report newly hired and re-hired employees to a state directory within 20 days of their hire date. DC employees should be reported to the District of Columbia Directory of New Hires, contact information below.


District of Columbia Directory of New Hires

P.O. Box 366
Holbrook, MA 02343
Phone: (877) 846-9523 Ext. 300
Email: [email protected]


The DC Directory of New Hires works with employers to help ensure that all new hires are reported as required. The Federal Office of Child Support Enforcement (OCSE) provides all states with a quarterly report containing information on employers who may not have properly reported in previous quarters.

Using the federal report, the DC Directory of New Hires will outreach to employers who may be non-compliant in reporting their new hires, provide information on the reporting requirements, and assist them in achieving compliance.

Every employer’s cooperation and partnership with new hire reporting is imperative in helping the District secure child support for the children and families it serves.

Federal and DC law requires employers to report newly hired or re-hired employees to DC’s New Hire Directory. A variety of resources on new hire reporting requirements is available for your review and use.  Employers may register and begin reporting required information about your employees.